icastGo is a self-service webcasting platform created in 2019 by webcast specialists.
Get support and contact us
We encourage you to use our Knowledge Base.
However, if you are unable to solve your problem:
Send your technical support requests by one of the following methods
- using the Support module from the icastGo platform
- by email at team@icastgo.com
- using this form
What is a webcast?
The purpose of a webcast is to bring together several participants in a virtual room and broadcast the results. Without broadcasting, we'd call it a virtual meeting.
Webinar, webcast, online conference, virtual meeting, etc. - there's no shortage of vocabulary! Whatever type of event you need, we can certainly help.
Webcasting - Identify your needs
A few words about icastGo
The platform allows you to reach your viewers regardless of distance and number.
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Promote communication within your organization and with external individuals without requiring any installation or downloads, both for presenters and participants, whether they are members of your company or not.
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Take advantage of a customized interface, complete control over interaction tools, and the ability to implement multiple levels of security. Video and presentation (slides) are synchronized for a seamless experience.
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Benefit from technical support available in French and English, along with detailed statistical reports. Replay and archiving functions are also available to ensure comprehensive documentation of your conferences.
Users
There are three types of user:
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The organizer:
Whether alone or with collaborators, the organizer is responsible for managing the organization's account. This work includes creating and configuring webcasts, as well as handling invitations for speakers and participants. -
The speaker:
The speaker participates to speak during a webcast, sharing their expertise. -
The viewer:
Participants have the freedom to access the broadcasted content, whether it's live or recorded. This flexibility allows everyone to make the most of the shared information according to their own needs and availability.
Environments
Since icastGo is a self-service webcasting platform, it offers two very distinct types of user environments:
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The control room
In collaboration with the organizer, it is in the Virtual Meeting Room (VMR) that speakers discuss and interact with each other, providing the content for the webcast.
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The viewers interface
This is where the viewers attend the webcast and interact with the speakers.
Key Features
icastGo allows you to:
- Sending invitations and reminders to viewers. (See Sending an invitation).
- Gathering information through registration. (See Viewer registration).
- Inviting multiple speakers using various means of communication such as webcam, phone, video conferencing, Microsoft Teams, etc. (See Managing speakers).
- Securing access to the webcast. (See Security).
- Allowing participants to ask questions to the speakers. (See Questions from viewers).
- Enabling participants to vote. (See Viewer voting).